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Guest Information

We look forward to welcoming you to the venue!

Any Questions?

Can I book an early check-in? Do you allow pets in accommodation rooms? We’re sure you have lots of questions and our FAQs is the perfect place to find your answers.

Find answers to your questions

Our Policies

What is our cancellation policy? And what age do we class children as? Find our booking policies here for you to check.

View our booking policies

Where To Eat

Join us at our sister venue ‘The Knot Inn’, just a short drive from the venue where you may even find some of our familiar Heaton House Family, delicious food and a lovely atmosphere! Ask at reception for a 20% off voucher.

Book A Table

Taxi Companies

We highly recommend pre-booking your taxi to and from the venue due to our scenic location, we have lots of local companies who will be able to help with your journey.

View our local taxi companies

Our Caravan Site

Staying on our caravan site? Download our map here! Closer to your stay our accommodation team will contact you with your pitch number and any other required information you may need.

Download our caravan site map

Caravan Policies

If you are staying on our caravan site, there’s just a few rules that our guests need to abide by to ensure a pleasant stay for everyone and to keep our animals safe.

View Our Site Rules